Computer Repair Policies

Our goal is to create fans not customers. If your not completely happy at anytime with your experience please contact us and we will make every effort to resolve your issue to your satisfaction.

Please review our policy. When The Computer Jocks are authorized to perform repair and/or service, our customers will be asked to agree to the following:

Manufacturer’s Warranty

Upgrading and/or service to any computer may void the original manufacturer’s warranty. It’s the customers responsibility to check with the terms of the original manufacture warranty for more details.

Data Loss

Althought we take great effort to save your data, unless customers specificialy request our data backup service, each customer is responsible for backing up any and all data that is stored on their computers prior to being serviced.

Parts/Labor Warranty

All repair services come with a 30 day warranty on parts and labor only. We will warrant against defects in parts (hardware) replaced by us and our workmanship (labor) for a period of 30 days from the time of repair. This limited warranty only applies to the specific repairs performed by us and does not imply warranty on other problems which may arise or are found during or after the original repair. This warranty covers only parts and labor The Computer Jocks provide no warranty on 3rd party software at anytime.

Abandonment Policy

Due to the limited space and property liability issues, we CANNOT hold your device forever. Keeping with this, all customers agree to make a diligent effort to keep in contact with The Computer Jocks and decide how they would like their order resolved in a timely manner. If The Computer Jocks don’t hear from you (via e-mail, phone or fax) for a period of more then 45 days we will assume you have abandoned your order with us and we will take the following action: We will attempt to contact you via e-mail and phone (if we have both) at least 3 times and wait until it has been 60 days from our last contact with our customer. If then we are still are unable to resolve the desired action, at that point we will assume your order and its contents have been permanently abandoned and we will irreversibly dispose of your order contents.

Privacy Policy

The Computer Jocks never sell trade or transfer your personal information outside our company. We collect information at the time you submit a service request. This information includes your name, email address, shipping and billing address and phone number. Your personal information is used solely by the Computer Jocks to fulfill your request for services, to contact you.

Information Policy

The Computer Jocks are not responsible for any typographical errors. We reserve the right to modify, change and/or update any information contained on this web site (www.WeBeatTheGeeks.com) at any time without prior notification.